Why I don’t like the word ‘Jugaad’

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The Hindi term Jugaad seems to have become synonymous with Innovation in India. I have often seen the term being used interchangeably with Innovation, sometimes even in the design community. In fact, a Jugaad movement has gathered a community of enthusiasts, believing it to be the proof of bubbling Indian creativity.

In my humble opinion Jugaad represents everything that is WRONG with the Indian approach to innovation. It literally means an improvised arrangement or work-around, which is quick and has to be used because of lack of resources. It is a frugal and ad-hoc approach to innovation that mostly focuses on making things cheaper but not necessarily better.

Don’t get me wrong, I think the Jugaad mind-set has its significance as a way of finding quick and cheap solutions to day-to-day problems. A good example are the locally made motor vehicles used mostly in small villages in India which are made by carpenters by fitting a diesel engine on a cart. Unfortunately, I see the Jugaad approach being increasingly used in top companies in India as an alternative to real innovation. Instead of investing in serious R&D and fostering an environment for systematic innovation, some companies in India are adopting Jugaad as a practice to reduce research and development costs and are settling for incremental innovation at best.

Jugaad is not the way to go for companies in India with global ambitions looking to become the next Apple, Google or Facebook. The kind of creative and out of the box thinking which maximizes resources for a company and its stakeholders requires approaching Innovation as a true discipline and not just a buzzword.

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Why does the passport continue to be a paper booklet?

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In an ideal world, a passport would work like a bank account that comes with a plastic card and can be managed online. How will that help? Well, for starters this will mean that losing your passport will not be a life changing event. If you do lose it, u could simply go online, block the card and order a replacement. Also, you will never run out of pages and rather than assuming that we all have a super human ability to memorize dates, you could get automatic alerts if the validity of your passport or visas is expiring. Hold on! before you trash this as elitist thinking, I’m not suggesting that the digital version of the passport be made mandatory, that won’t work for people who don’t have computer and internet access but it should definitely be offered as a choice to those who would prefer to switch to a digital version. Needless to say that this change to digital would require international consensus and collaboration and an extremely robust security infrastructure to prevent any online passport fraud. (By the way, the paper booklet is as vulnerable to fraud if not more). Bottom line, I think its time to port the passport out of the stone age. Change is never easy but i think the advantages far outweigh the concerns.